Last Updated: 12th of December 2023

1. What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

2. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at elenglowshop@gmail.com

 

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

If you choose a direct payment gateway to complete your purchase, then our software stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read our Terms of Service here or Privacy Statement here.

 

4. Third party services

In the general context, the external providers we engage will only access, use, and disclose your information to the extent necessary for the services they render to us.

Nevertheless, specific third-party service providers, like payment gateways and transaction processors, maintain their own privacy policies concerning the information we must share with them for your purchase-related transactions.

We strongly advise reviewing their privacy policies to comprehend how these providers will handle your personal information. It's crucial to note that certain providers may be situated in jurisdictions different from yours or ours. Therefore, opting for a transaction involving a third-party service provider means your information may be subject to the laws of the jurisdiction(s) where the provider or its facilities are located.

For instance, if you are in Canada and your transaction is processed by a U.S.-based payment gateway, your personal information used in that transaction may be subject to disclosure under United States legislation, such as the Patriot Act.

Once you navigate away from our store's website or are directed to a third-party website or application, you are no longer bound by our Privacy Policy or website Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

6. Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience and send you relevant content that we feel you would be interested in. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.


This website will:

• Remember where you visited on the site.
• Remember that you filled in a form or not.

The following are not Strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

We only collect personal data that is provided by you. We do not collect payment details and all payments are routed through a secure payment gateway. We also use your personally identifiable information for the purpose of website analytics.

We use cookies on our website for the purposes of website functionality and optimising your browsing experience. 

7. Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

8. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact elenglowshop@gmail.com